'/%3e%3c!--%20corps%20du%20colis%20--%3e%3crect%20x='38'%20y='54'%20width='44'%20height='34'%20rx='6'%20fill='%23FCFBF7'/%3e%3c!--%20bande%20de%20scotch%20--%3e%3crect%20x='38'%20y='66'%20width='44'%20height='4'%20fill='%23CFEAE5'/%3e%3c!--%20rabat%20gauche%20--%3e%3cpath%20d='M38%2054%20L60%2054%20L50%2040%20L28%2040%20Z'%20fill='%23FF8159'/%3e%3c!--%20rabat%20droit%20--%3e%3cpath%20d='M60%2054%20L82%2054%20L92%2040%20L70%2040%20Z'%20fill='%23ED5A2C'/%3e%3c/svg%3e)
What's covered
- A lost parcel or one never delivered.
- An item significantly different from the listing.
- A counterfeit item reported with evidence.
- An order not shipped within the required window.
What's not covered
- Payment made outside the platform.
- A report filed after the order was confirmed.
- A sizing mistake when the measurements given were accurate.
- Normal wear that was correctly described in the listing.
The seller stays protected by their own evidence
Detailed listing photos and proof of drop-off: with these two elements, protection works in your favour. Revindo produces complete descriptions that do this work upfront.
On-platform vs. off-platform transaction
| Criteria | Off-platform | On-platform |
|---|---|---|
| Refund | None | Covered |
| Arbitrated dispute | No | Yes |
| Parcel tracking | Not guaranteed | Built in |
| Seller risk | Total | Managed |
Frequently asked questions
Who pays for Vinted Buyer Protection?
The buyer, at checkout. The seller doesn't bear the cost.
How long do I have to report a problem?
The report must be made before confirming the order, generally within 2 days of delivery.
Does it cover a sizing mistake?
No, if the listing gave accurate measurements. It covers significant differences between the item received and the listing.
Is the seller charged in case of a refund?
Only when their responsibility is established, for example an item not as described or never shipped.