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What's covered
- A lost parcel or one that was never delivered, with proof of drop-off.
- An item reported as not as described within 2 days of delivery.
- An order never shipped within the 5-day window.
- A mutual cancellation agreed before shipping.
Real timelines
The refund lands in the Vinted wallet a few days after the dispute closes, followed by 3 to 5 extra business days to reach a bank card. A wallet refund is instant but can't be transferred out without identity verification.
The seller habit that protects you
Describe every flaw with a dedicated photo, never in the text alone. A "not as described" dispute is won on photos, not on arguments.
Revindo writes complete, consistent descriptions from your photos; you review them and add the flaws you see, which helps head off disputes.
Rushed listing vs. complete listing
| Criteria | Rushed listing | Complete listing |
|---|---|---|
| "Not as described" disputes | Frequent | Rare |
| Photos of flaws | Missing | Systematic |
| Money returned to buyers | Common | Rarer |
| Seller rating | Declining | Stable |
Frequently asked questions
How long does a Vinted refund take?
Expect a few days for the decision, then 3 to 5 business days for the money to reach your bank card. A refund to your Vinted wallet is instant.
Does the seller lose money if a parcel is lost?
No, as long as they can provide proof of drop-off. Buyer Protection covers the refund in that case.
Can a buyer get a refund after confirming receipt?
No, confirming the order closes the transaction. Any issue must be reported within 2 days of delivery.
What if a buyer asks for a refund outside Vinted?
Refuse any payment off the platform and direct them to the help centre. Outside the platform, no protection applies.