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The evidence that matters
- A photo of the packaged parcel with a readable shipping label.
- A time-stamped drop-off confirmation screen.
- Original listing photos showing the item's real condition.
- The message history from the Vinted conversation.
The mistakes that make you lose
- Replying aggressively: tone matters in arbitration.
- Offering to settle by bank transfer outside the platform.
- Deleting the listing before the dispute ends.
- Missing the deadline to respond to support.
Stay factual, even under pressure
A good message is short, dated, unemotional, and includes attachments. Revindo drafts this kind of reply from the sale's context; you just review and send it.
Improvised reaction vs. prepared case
| Criteria | Improvised | Prepared case |
|---|---|---|
| Response time | Several days | Under 1 hour |
| Attachments | Missing | Complete |
| Tone | Emotional | Factual |
| Clarity for the moderator | Poor | Clear |
Frequently asked questions
How long does a Vinted dispute take?
Usually a few business days, longer if support requests additional evidence from both parties.
Can I contest a decision made by Vinted support?
Yes, by reopening the case with new evidence. Without new proof, the original decision stands.
Is the money frozen during the dispute?
Yes, the payment stays frozen until a decision is made, then it's released to the seller or refunded to the buyer.
Should I accept an informal return?
It's often faster and cheaper than a lengthy dispute, as long as the return goes through the platform.